Our System Administration & Support Service goes beyond system maintenance. While traditional maintenance service is confined to reactive and piecemeal tasks to technical difficulties, we focus on proactively improving your IT network and system to meet your business goals. We manage the computing environment, implement the latest technology and plan for future expansion.
Services included in our service plan:
On-site Network/System Inspection & Full Documentation
We start off by a comprehensive on-site network and system analysis, in which any hidden problems are identified. Reports and recommendations are made to improve on your network or system. Right after the initial site inspection, we would prepare a complete documentation on your network architecture, server and desktop specifications and configurations. This initial documentation acts as a guide to troubleshoot problems that may arise in the future.
Scheduled On-site Preventive Service
We conduct periodic Server Health Check and PC Inventory Audit. This preventive measure allows us to proactively ensure that your network and equipments are performing at optimal levels.
On-site Remedial & Technical Support Service
We also take into account your instant need for technical support from time to time, and provide on-site Remedial & Technical Support Service. This includes troubleshooting, operating system updates, application software installation and upgrades, disk maintenance, virus updates, assigning and maintaining permission and training, etc. To keep your inconvenience to the minimum, we guarantee to provide you with service within 4 business hours when needed.
Phone Support Service
Our experienced engineers are standby at our customer service hotline to resolve any technical problems in a timely and effective manner.